WettaPharma Legal Policies

1. Privacy Policy

1.1 Introduction

This Privacy Policy describes how Wettasinghe Pharmaceutical Distributors (Pvt) Ltd. ("we", "our", "us") collects, uses, stores, shares, and protects personal information when you access or use our web application and related services.
By using our platform, you consent to the practices described in this Privacy Policy.

1.2 Information We Collect

We may collect the following categories of information:

• Personal Information: Name, contact number, email address, billing and delivery addresses, professional details (for verified medical practitioners, where applicable).
• Account Information: Username, password (encrypted), profile settings, account preferences and access roles.
• Transaction Information: Order history, invoice details, purchase records, payment-related information (processed securely via third-party payment gateways; we do not store full card details).
• Technical and Usage Data: IP address, browser type, device information, pages accessed, time spent, navigation behavior, cookies and similar tracking technologies.

1.3 How We Use Your Information

We use collected information for the following purposes:

• To create and manage user accounts
• To process orders and facilitate deliveries
• To verify eligibility of healthcare professionals (where applicable)
• To communicate order updates, service notices, and support responses
• To improve platform performance, usability, and customer experience
• To ensure security, fraud prevention, and system integrity
• To comply with legal, regulatory, and pharmaceutical distribution requirements

1.4 Sharing of Information

We may share information only where necessary and in accordance with applicable laws:

• Service Providers: Hosting, IT infrastructure, analytics, and support services
• Logistics & Delivery Partners: For order fulfillment and distribution
• Payment Gateways: For secure transaction processing
• Regulatory / Legal Authorities: When required by law or regulatory compliance
• Business Transactions: In case of merger, acquisition, restructuring, or asset sale

We do not sell or rent personal data to third parties.

1.5 Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal, tax, accounting, and pharmaceutical regulatory obligations
• Resolve disputes and enforce agreements

1.6 Data Security

We implement appropriate technical, administrative, and organizational safeguards to protect data, including:

• Encryption of sensitive information
• Access controls and authentication systems
• Secure servers and monitored infrastructure
• Regular system audits and security updates

However, no digital system is completely secure, and users acknowledge this inherent risk.

1.7 User Rights

Subject to applicable law (including Sri Lanka's Personal Data Protection Act, No. 9 of 2022), users may have the right to:

• Access their personal data
• Request correction or updates
• Request deletion (where legally permissible)
• Restrict or object to processing
• Withdraw consent (where applicable)

Requests can be submitted via our official contact channels.

1.8 Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

2. Terms of Service

2.1 Acceptance of Terms

By accessing or using this platform, you agree to be bound by these Terms of Service. If you do not agree, you must not use the platform.
We reserve the right to modify these Terms at any time, and continued use constitutes acceptance of changes.

2.2 Eligibility & User Classification

• The platform may initially be restricted to verified medical practitioners and authorized customers, before being extended to general retail users.
• Users must be legally eligible under applicable Sri Lankan law to purchase or access pharmaceutical products.
• We reserve the right to verify identity and professional credentials.

2.3 Nature of Services

• The platform facilitates ordering and distribution of pharmaceutical and healthcare products.
• Certain products may require prescription validation prior to dispensing.
• We reserve the right to reject or cancel orders that do not meet regulatory or internal compliance standards.

2.4 Medical Disclaimer

• Information provided on the platform is for ordering and informational purposes only.
• It does not constitute medical advice, diagnosis, or treatment recommendation.
• Users must consult a qualified healthcare professional for medical guidance.

2.5 User Responsibilities

Users agree to:

• Provide accurate and complete information
• Maintain confidentiality of account credentials
• Use the platform only for lawful purposes
• Not attempt unauthorized access, data scraping, or system interference
• Not misuse prescriptions, accounts, or ordering systems

2.6 Accounts and Security

• Each user is permitted to maintain only one active account unless explicitly authorized.
• Users are fully responsible for all activities under their account.
• We reserve the right to suspend or terminate accounts at our discretion, especially in cases of suspected misuse or fraud.

2.7 Intellectual Property Rights

• All content, trademarks, logos, software, and materials on the platform are owned by Wettasinghe Pharmaceutical Distributors (Pvt) Ltd. or licensed appropriately.
• Unauthorized copying, reproduction, or distribution is strictly prohibited.

2.8 User Content

By submitting content (reviews, feedback, inquiries), users grant us a non-exclusive, worldwide, royalty-free license to use such content for operational, promotional, and service improvement purposes.

2.9 Orders, Delivery & Availability

• Orders are subject to acceptance and product availability.
• Delivery timelines are estimates and may vary based on location, logistics, and regulatory constraints.
• We are not liable for delays caused by third-party delivery services or external factors.

2.10 Returns and Refunds

• Pharmaceutical products, medicines, and temperature-sensitive medical items are generally non-returnable and non-exchangeable, except where required by law or due to verified product defects.
• Refunds, if applicable, will be processed in accordance with internal policy and applicable regulations.

2.11 Third-Party Services

We may use third-party services (payments, logistics, analytics). We are not responsible for:

• Their performance
• Their privacy practices
• Any damages arising from their use

2.12 Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

• Indirect, incidental, or consequential damages
• Loss of data, revenue, or business opportunities
• Issues arising from misuse of the platform

2.13 Suspension and Termination

We may:

• Suspend or restrict access
• Remove content
• Cancel orders
• Terminate accounts

This may occur without prior notice in cases of suspected fraud, misuse, or legal violation.

2.14 Force Majeure

We are not liable for delays or failure to perform due to events beyond reasonable control, including but not limited to natural disasters, pandemics, strikes, system failures, or regulatory actions.

2.15 Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Sri Lanka.

3. Licenses & Regulatory Compliance

Wettasinghe Pharmaceutical Distributors (Pvt) Ltd. operates under applicable regulatory approvals and licenses required for:

• Pharmaceutical import, storage, and distribution
• Wholesale and retail pharmacy operations (as applicable)
• Compliance with Sri Lanka Medical regulatory authorities and health sector guidelines

All dispensing and distribution activities are carried out in accordance with applicable national pharmaceutical laws and regulations.

4. Confidentiality

We recognize the sensitive nature of healthcare-related transactions and maintain strict confidentiality over:

• Prescription data
• Medical practitioner information
• Patient-related order history
• Commercial and supplier agreements

Such information will only be accessed by authorized personnel on a need-to-know basis and will not be disclosed except as required by law.

5. Promotions & Offers

• Promotional campaigns may be subject to specific eligibility criteria and validity periods.
• We reserve the right to modify or withdraw promotions at any time without prior notice.

6. Contact Information

For questions or concerns regarding these policies: